FAQ

to place an order you need to add the product to the cart, choose the method of delivery and payment, fill in the recipient and proceed to payment. an order confirmation will be sent to the specified email, which is a sales receipt for the purchase. after that, the order will be automatically accepted and transferred for packing

all orders are shipped via Nova Poshta Global delivery service with “door-to-door” courier method

after the shipment is dispatched, you will receive a tracking number which you can use to track your parcel on the Nova Poshta website https://novaposhta.ua/en/tracking

for orders more than $300 delivery is FREE of charge
for more information please check Shipping & payment page

after shipment you will receive an email, as well as a link to the website of the selected delivery service, where you can track the location of the parcel

рreorder (if applicable) is an option when the product is not in stock, and we produce it specifically for a specific order. features of the preorder in the absence of the ability to make an exchange or return. the exact conditions for a specific item are indicated in the product description

if you placed an order and then noticed that the data was entered incorrectly, please let us know as soon as possible at its@keepstyle.co also please note that we are not responsible for incorrectly provided information or error in the specified data when placing an order

we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. to request a refund please log in into your account https://shopify.com/79508144463/account or contact us at its@keepstyle.co

for more information please check Return & Exchange page

upon receipt of the return, the product is inspected for signs of use and other defects. if the product for return is in salable condition, the funds will be returned within 5 business days

in case you find a defect in the product upon receipt, take a picture of the defect and contact us to arrange an exchange or return. we will cover the shipping costs at our own expense

you can try on each order at home and decide within 30 days whether it suits you. if the product does not fit, issue a refund

all parcels are packed in a branded box and complete with a branded postcard, so the order looks presentable and can be suitable as a gift. if you have any wishes regarding the packaging, please indicate them when ordering in the comments

you can cancel the parcel until it has been shipped. to do this you need to contact us, we will approve the request during business hours. if you want to make changes to already placed parcels, contact us for details

when placing an order, check the dimensional grid of the product you need to choose the appropriate size, as well as pay attention to the parameters of the model. if you can not decide by yourself, contact us, and we will advise you on your body parameters