return & exchange

exchange

 

you must return and place a new order on the site to make an exchange. exchange can be carried out within 14 calendar days after receiving the parcel. you can also contact your manager to arrange an exchange

 

returns

IMPORTANT: deadlines for return have been extended due to hostilities on the territory of Ukraine

returns can be made within 14 calendar days after receiving the parcel. You must fill out the form at the bottom of the page to make a refund. It indicates the client's name, contact details, the reason for the return, and information about the refund card

the return received by us necessarily passes quality control: before return only products which have a commodity look and without traces of operation (a smell, crumpling, stains, washing), and also in original packing are accepted. we have the right not to accept a return for a product that does not pass such control. don't forget to keep the return receipts to be able to track the parcel. when returning goods from outside Ukraine, make sure you mark your parcel as a return to avoid unforeseen customs costs

swimwear, socks, bracelets and tops, bodysuits, hats, and corsets are not subject to return and exchange

 

refunds

IMPORTANT: items from charitable projects ARE NOT subject to return and exchange, where all profits are transferred to charitable funds. such charitable projects include the "same but different" capsule in collaboration with the Happy Today Foundation and the "we are from Ukraine" capsule, 95% of the proceeds of which are donated to the "Comeback Alive" foundation

if the product is for return is in salable condition, the funds will be returned within 7 business days. funds are returned to a bank card or a PayPal account, depending on the payment method chosen at checkout. for non-residents of Ukraine, funds will be returned to the account from which the payment was made when placing an order on the website, therefore, it is not necessary to provide personal data

to process the return, you need to fill out the form and following the instructions indicated in it. if you have any controversial issues or individual wishes - please get in touch with us at the indicated contacts