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q&a
this section collects the most frequently asked questions we receive from customers. if you do not find the information you need, please contact us via the contacts below.
delivery
the processing time and completion of the order is from 2 to 5 working days, the delivery time depends on your country and region and the selected delivery service, it is calculated automatically when ordering
delivery is available anywhere in the world, except in the Russian Federation and the Republic of Belarus. when ordering, select the delivery region from the list, and delivery times and costs will be calculated automatically
after sending you will be sent a letter with a tracking number to the mail specified when ordering, or an SMS to a mobile phone, as well as a link to the site of the selected delivery service, where you can track the location of the parcel
we are not responsible for incorrectly provided information or error in the specified data when placing an order. if you placed an order and then noticed that the data was entered incorrectly, please let us know as soon as possible
about order
to place an order you need to add the product to the cart, choose the method of delivery and payment, fill in the recipient and proceed to payment. an order confirmation will be sent to the specified email, which is a sales receipt for the purchase. after that, the order will be automatically accepted and transferred for packing
рreorder is when the product is not available, and we produce it specifically for a specific order. Features of the preorder in the absence of the ability to make an exchange or return
all parcels are packed in a branded box and complete with a postcard and stickers, so the order looks presentable and can be suitable as a gift. if you have any wishes regarding the packaging, please indicate them when ordering in the comments
you can cancel the parcel until it has been shipped. to do this you need to contact us, we will approve the request during business hours. if you want to make changes to already placed parcels, contact us for details
return & exchange
to make a return you need to fill out the form in the section «return & exchange»
upon receipt of the return, the product is inspected for signs of operation and other defects. if the product is in commercial form, the funds will be refunded within 7 banking days
in case you find a defect in the product upon receipt, take a photo of the defect and contact us to arrange an exchange. you will cover the shipping costs at your own expense. if the defect was detected during operation, we will submit the product for examination to determine the production defect. if it is found, we will reimburse the shipping costs and replace the product
you can try on each order at home and decide within 14 days whether it suits you. if the product does not fit, issue a refund.
product & size
when placing an order, check the dimensional grid of the product you need to choose the appropriate size, as well as pay attention to the parameters of the model. if you can not decide for yourself, contact us, and we will advise you on your body parameters