this section collects the most frequently asked questions we receive from customers. if you do not find the information you need, please contact us via the contacts below.


express worldwide delivery is provided by DHL and takes 1-3 business days for most of Europe, 3-7 business days for UK, 5-10 business days for USA and the rest of the world. delivery within Europe is FREE of charge *order processing takes 1-3 working days after the order is placed on the website

delivery is available anywhere in the world, except in the Russian Federation and the Republic of Belarus

after sending you will be sent a letter with a tracking number to the email specified when ordering, as well as a link to the site of the selected delivery service, where you can track the location of the parcel

we are not responsible for incorrectly provided information or error in the specified data when placing an order. if you placed an order and then noticed that the data was entered incorrectly, please let us know as soon as possible

about order

to place an order you need to add the product to the cart, choose the method of delivery and payment, fill in the recipient and proceed to payment. an order confirmation will be sent to the specified email, which is a sales receipt for the purchase. after that, the order will be automatically accepted and transferred for packing

рreorder (if applicable) is an option when the product is not in stock, and we produce it specifically for a specific order. features of the preorder in the absence of the ability to make an exchange or return. the exact conditions for a specific item are indicated in the product description

all parcels are packed in a branded box and complete with a branded postcard, so the order looks presentable and can be suitable as a gift. if you have any wishes regarding the packaging, please indicate them when ordering in the comments

you can cancel the parcel until it has been shipped. to do this you need to contact us, we will approve the request during business hours. if you want to make changes to already placed parcels, contact us for details

return & exchange

to make a return you need to fill out the form in the section «return & exchange»

upon receipt of the return, the product is inspected for signs of use and other defects. if the product for return is in salable condition, the funds will be returned within 7 business days

in case you find a defect in the product upon receipt, take a photo of the defect and contact us to arrange an exchange. we will cover the shipping costs at our own expense

you can try on each order at home and decide within 14 days whether it suits you. if the product does not fit, issue a refund

product & size

when placing an order, check the dimensional grid of the product you need to choose the appropriate size, as well as pay attention to the parameters of the model. if you can not decide by yourself, contact us, and we will advise you on your body parameters
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